Agreement
These Terms of Service govern the supply of freight and logistics services by Sam Freight & Logistics Pty Ltd (ABN 75 703 152 112) ("we", "us", "our") to you, the customer. By requesting a quote, engaging our services, or accepting a consignment note or booking confirmation, you agree to be bound by these Terms.
Services
We provide freight transport, logistics coordination, and related services across Melbourne VIC and wider Australia, as described on our Services page. The specific services to be provided, together with applicable rates and timeframes, will be set out in your quote, booking confirmation, or consignment documentation.
Quotes and Payment
- All quotes are provided in Australian dollars (AUD) and are valid for the period stated in the quote, unless otherwise agreed in writing.
- Quotes are based on the information you provide regarding freight type, dimensions, weight, pickup and delivery locations, and timing. Additional charges may apply if actual details differ from those supplied.
- Payment terms will be stated on your invoice. Late payments may attract reasonable administration or interest charges as permitted by law.
- Prices quoted are exclusive of GST unless otherwise stated. GST is applied where required under Australian tax law.
Customer Obligations
You agree to:
- Provide accurate and complete information about your freight, including any special handling, hazardous, or fragile requirements;
- Ensure goods are appropriately packed, labelled, and documented for transport;
- Ensure lawful access to pickup and delivery locations, including any required site inductions or permissions;
- Comply with all applicable laws and regulations relating to the goods being transported.
We reserve the right to decline or suspend carriage of goods that we reasonably consider unsafe, illegal, improperly packed, or outside the scope of the agreed service.
Delivery, Timeframes and Risk
Any delivery timeframes we communicate are estimates only and are not guaranteed, as freight movements can be affected by traffic, weather, road conditions, and other factors beyond our reasonable control. Risk in the goods passes in accordance with the consignment documentation and applicable law. You are responsible for checking the condition of your freight at delivery and reporting any loss or damage to us promptly and in writing.
Liability and Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable legislation.
Subject to the Australian Consumer Law and to the extent permitted by law:
- We are not liable for loss of profits, loss of business, consequential loss, or indirect loss arising from the services;
- Our liability for loss of or damage to goods may be limited in accordance with the consignment terms and applicable carrier liability regimes;
- You should consider arranging your own transit insurance if your goods require it.
If you are a consumer under the Australian Consumer Law, you may be entitled to a remedy including repair, replacement, or refund where a service failure is not remedied in a reasonable time or is of a significant nature.
Privacy
We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, extreme weather, industrial action, government restrictions, or other circumstances outside our control.
Changes to These Terms
We may update these Terms of Service from time to time. The current version will always be published on this page. Continued use of our services after an update constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of Victoria, without limiting any rights you may have under the Australian Consumer Law.
Contact
If you have any questions about these Terms of Service, please contact us at ceo@samfreightlogistics.online or via our Contact page.